This page is a structural draft and must be completed before launch.
Raising a concern with BTX
How to make a complaint, what information to include, and where to send it.
Our response
Acknowledgement timescale, investigation process, response timescale, and escalation if you remain dissatisfied.
Complaints about clinical care
Concerns about medical treatment, clinical decisions or the conduct of a treating clinician must be raised with the treating clinic directly, and are subject to that clinic's own complaints process and the regulatory framework of the country in which treatment took place. BTX can assist with communication but cannot investigate clinical matters.
This distinction should be explained clearly to clients before treatment.