This page is a structural draft. Statutory cancellation rights depend on how BTX's services are contracted and sold, and must be confirmed by BTX's UK legal adviser.
Statutory cancellation rights
Whether and how the Consumer Contracts Regulations apply to BTX's services, the length of any cooling-off period, and how to exercise it.
Cancelling a coordinated journey
Notice periods, what is refundable, and how third-party costs already committed — flights, accommodation, clinic deposits — are treated.
If treatment does not proceed on clinical grounds
What happens if your treating clinician advises that treatment is not appropriate, or that travel should be deferred. This should be the most generous provision in the policy: a client should never be financially penalised for following clinical advice.